Step 1: Check Status Page

The first thing you should do when you're having any kind of connection issues is to check the Max's Hub Status Page. Find the service on that page and see if it's online or not. There is a brief write-up on that page explaining how to read the information displayed there.

• If the service is online (Green)...

  Proceed to next step.

• If the service is offline (Red)...

  This indicates an unexpected failure of the service. Double-check the top of the Status Page to see if there is already an announcement about this failure. If not, reach out to me (Max) to let me know.

• If the service is under maintenance (blue)...

  Pretty self-explanatory. Maintenance is normally announced beforehand along with a time frame. If a service has been under maintenance for a really long time or past any mentioned time frame, and you suspect something might be wrong, feel free to shoot me a message.

• If the service status is unknown (yellow)...

  Reach out to me directly with support code 1.