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Step 2: Check VPN Connectivity

IP Whitelist Users:
Skip this page and continue to Step 3: Use Help Resources.

Now that we have determined that the service is online and operational, let's check your connection to the VPN.

Check ZeroTier Status

First, let's make sure that your device is reporting a healthy connection to the greater ZeroTier network. Click one of the options below for further instructions.

Method 1: Use ZeroTier UI (Recommended)

Open the ZeroTier UI from your system tray and hover over our network. Check the value of "Status."

If you do not see ZeroTier UI in your system tray, try searching for and opening the application manually. Simply searching "zerotier" in the Start menu should populate the application. After opening it, check your system tray for the ZeroTier icon.

zt-connect-3-denied.jpg

  • Status: OK
    Proceed to the next step.
  • Status: ACCESS_DENIED
    Your device has not yet been authorized to use the network. Please follow the instructions on this page. Do not continue with this guide.
  • Status: REQUESTING_CONFIGURATION
    Your device is attempting to connect to the network. The Status should only display this for a few seconds and should then either switch to OK or ACCESS_DENIED. If it does not change, try clicking Disconnect and then clicking Reconnect. If the status still gets stuck on this value, reach out to Max with support code 2req. Do not continue with this guide.
  • Anything Else...
    If the value of Status is not OK, ACCESS_DENIED, or REQUESTING_CONFIGURATION, then reach out to Max directly with support code 2status. Do not continue with this guide.

Method 2: Use Command Prompt

ZeroTier provides a command, zerotier-cli status

It's a good idea to try restarting ZeroTier entirely. If you recently changed your internet connection in some way (switching networks, going from Wi-Fi to cellular, etc.) then this will commonly cause issues with your connection at least for a few minutes. Restarting ZeroTier will almost always solve connection issues immediately in such cases.

Choose your platform below for instructions.

Windows

Restart ZeroTier One on Windows

Step 1: Open Task Manager

The easiest way to open Task Manager is with the keyboard shortcut: Ctrl + Shift + Esc.

Step 2: Open Services

When Task Manager opens, switch to the Services tab. It is at the bottom of the left-side navigation bar and looks like a puzzle piece.

Step 3: Locate and Restart ZeroTier One

The list of services is in alphabetical order by default, so ZeroTier One should be near the very bottom. If you click the Name header, this should sort the list from Z to A, putting ZeroTier One near the top.

Once you've found ZeroTier One in the list, click it so it's selected and then click the Restart button. The Restart button should be near the top-right of the Task Manager window, just above the list of services.

Linux

Restart ZeroTier One on Linux

Step 1: Open a Terminal window.

Step 2: Run the restart command.

systemctl restart zerotier-one

Android / iOS

Restart ZeroTier One on Android or iOS

For the mobile version of ZeroTier, simply turning a network off and back on constitutes "restarting ZeroTier One." Open the app, turn off the Max's Hub network, and then turn it back on. Wait until your status becomes "ONLINE". This is shown at the bottom of the app.

macOS

Restart ZeroTier One on macOS

Step 1: Open a Terminal window.

Step 2: Run the stop command.

sudo launchctl unload /Library/LaunchDaemons/com.zerotier.one.plist

Step 3: Run the start command.

sudo launchctl load /Library/LaunchDaemons/com.zerotier.one.plist

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